FAQ's


Why does wool work as a cloth diaper cover?

Isn't wool too hot during warm weather?

What type of wool do you use?

What size should I get?

What diaper do you recommend under WCW covers?

How do I place an order?

Do you take custom orders?

When will my order be shipped?

Why has my order tracking # not updated?

Is it possible to cancel an order or make a return?

I think something is wrong with an item, what do I do?

Do you have a BST group on Facebook?

Do you offer co-ops or group orders?

How do I host a WCW giveaway on my blog?

Do you sell wholesale to retailers?

Why does wool work as a cloth diaper cover?

Wool diaper covers are probably most widely known for their wonderful leak protection. Wool will keep baby's clothing, bedding and your lap dry. It initially resists moisture forcing the diaper underneath to soak up as much as possible. Of course your first line of protection IS that absorbent diaper underneath your cover. But once the diaper has reached its soaking point, the wool will now begin to soak moisture up. The porous outer layers of the fibers quickly absorb (and then evaporate) moisture. It will absorb up to 30% of its own weight in moisture without feeling wet to the touch.

Closely related to the above, wool is naturally breathable and temperature regulating. Meaning it's warm in the winter, cool in summer. It is, after all, meant to keep sheep just the right temperature. The transmission of moisture in and out of the wool keeps baby from getting chilled or sweaty (and over heating). Felting the wool intensifies this feature adding even more air pockets within the wool. Air is constantly circulating in and out of these air pockets allowing baby's skin to breathe, stay dry and rash/redness free. Allowing skin to breathe is, after all, one of the popular reasons caregivers choose cloth diapering. Happy skin = a happy baby!
We could go on and on about 'why wool,' however, our friends over at The Mindful Home blog have created a pretty comprehensive set of wool posts. Check them out!

Isn't wool too hot during warm weather?

No! In fact wool is naturally temperature regulating and will keep your baby warm in the cool weather and cool in the hot weather. And considering your baby's bottom will often need a diaper cover, wool is the coolest option vs. plastic type alternatives.

What type of wool do you use?

Wild Coconut Wear wool is selected specifically for it's softness and durability. It is a 97/3 organic merino wool/spandex blend interlock meaning it is 97% wool, 3% spandex blended into a single yarn which is knit on a machine into fabric. Interlock means it is a stretchy knit that looks the same on both sides. The spandex gives the fabric stretch and memory to return to it's original state.
The wool used is Oeko-Tex Standard 100 certified. You can read more about here- Oeko Tex Standard 100 .

What size should I get?

The most frequently asked question is what size to get. The most important step to purchasing the correct size is taking measurements over the bulkiest diaper you will be using with the cover and comparing them to the stated measurements in each listing. Particularly the rise. Hopefully some of these photos will also help if you are still unsure. Remember, to be trim, pull on soaker style covers are supposed to fit snugly. They stretch an amazing amount. Many people are shocked, thinking when they first see a new one that it looks small until putting it on. But it also does not hurt to size up when you can get away with it, they just won't be as trim.

Most of the size difference in each size step is in the rise. Another good place to start is looking up the rise of your favorite diaper. It's nice to have about 2" more rise in your cover then, an inch all around, but less will work too if you already have a smaller size. There is very little difference between sizes in the width because they will almost always stretch width wise to fit most children.
Since the inseam on shorts is really not much of an issue, the size is pretty flexible. When you get to pants/longies then you really need to pay attention to the inseam. My personal opinion is I like cuffed style for younger babies, under about a year, because they grow SO fast. It's easy to fully cuff, then half cuff then uncuff to get a nice long wear out of them.
What diaper do you recommend under WCW covers?
Your first line of defense against leaks and wetness is a good diaper! Of course we recommend our own line of bamboo terry flats, but any diapering system will work under WCW wool cloth diaper covers. That includes prefolds, flats, fitted diapers and even pocket or all in one diapers as an extra line of protection. There are many, many companies that offer absorbent and high quality diapers. We also have many families that use WCW wool covers over trainers or even over undies for an older child. 

How do I place an order?

Wild Coconut Wear products are available on our website. New items are stocked on our website every month n the 15th. Follow us on Facebook and Instagram for updates on stocking dates, times, and special promotions! Sice our unique items are highly sought after, be prepared to grab your favorite quckly! More information about how our stockings work can be found here: How WCW ready to ship stockings work

Do you take custom orders?

We do take custom orders on a limited basis, usually through our chat group on Facebook. For more information, please see the link at the top of our homepage or join our amazing chat community here: WCW Facebook Chat Group

When will my order be shipped?

Orders for in-stock items typically ship within 3 business days. Business days do not include federal holidays or weekends. If there will be a further delay, it will be pre-announced or you will be contacted with additional options.

Why has my order tracking # not updated?

WCW ships with the US postal service. For domestic orders, you will receive a delivery confirmation number through Shopify, our shopping cart host platform. Although this number is sometimes scanned along it's journey to you, it is only a delivery confirmation. It is only required to be scanned at the time of delivery.

IIs it possible to cancel an order or make a return?

Any in-stock orders that have not yet shipped may be cancelled for a 10% restocking fee. Pre-orders/Customs or Auction items may not be cancelled. Due to the intimate nature of our products, returns are not accepted. However, if you have a workmanship concern, please contact us within 30 days. Please note: We can only accept workmanship returns on items purchased directly from us, not from any 3rd party (such as BST sales, Diaperswappers groups, or eBay).

I think something is wrong with an item, what do I do?

Our items are handmade, so you may find small variations in each piece-- This is normal with a handmade product. Occasionally, you may also find light trace marks from our fabric pens used when cutting fabric-- these can be easily removed with a baby wipe or a wet washcloth. Returns/exchanges for workmanship concerns cannot be accepted past 30 days, so please contact us immediately. We can only accept workmanship returns on items purchased directly from us, not from any 3rd party (such as BST sales, Diaperswappers groups, or eBay).

Do you have a BST group on Facebook?

We certainly do! The group is moderated by volunteer moms. Our official group is located here: Click here to become a member of our BST group!

We also have an official Wild Coconut Wear Chat Group where fans discuss all things wool! Come join us for specific wool care and sizing questions, to get sneak peaks and special promotions for stockings, and to meet some of our lovely customers and friends! Click here to become a member of our official chat group!

New requests to join must go through a short screening process before being added. Make sure you follow the instructions in the group description. This process helps weed out known scammers and spammers.

Do you offer co-ops or group orders?

No, not at this time.

How do I host a WCW giveaway on my blog?

At this time, we do not participate in blog review/giveaways.

Do you sell wholesale to retailers?

Not at this time, however, we are exploring some limited wholesale options. We will announce via our Facebook page when we are ready to take applications.